OUR STORES

VISIT OUR NEW
STORE IN SUZHOU

No. 273 Wenchang Road, Suzhou, China

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Thanks for your question! The photo shows our actual product, and we ensure every item undergoes quality checks. However, due to lighting or screen settings, colors may appear slightly different in person. You can also check customer review photos for real-life examples. If you’d like additional details, just let us know—we’re here to help! 

Where can I view my sales receipt?
  1. Your sales receipt was automatically sent to the email address used during checkout (check your inbox or spam/junk folder). You can also access it anytime by logging into your account under ‘Order History’ [insert direct link if possible]. Let me know if you need help locating it!
  2. Your receipt is available in your [Platform Name] account under ‘Purchases’ > ‘Order Details.’ [Insert screenshot or link if possible]. Need help? Forward the order confirmation email, and I’ll assist!
How can I return an item?

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Will you restock items indicated as “out of stock?”

"Thank you for your interest! This item will be restocked in our [Asia] warehouse around [3 days]. Due to shipping regulations, delivery times may vary by region:

Pre-order now: Lock your order at current price (customs fees calculated at checkout).

Get notified: Click 'Notify Me' on the product page for instant updates.

Tip: Orders over [$150] qualify for free global shipping!"

Where can I ship my order?

Thanks so much for reaching out. We’re excited to get your order to you as quickly as possible! We ship to almost every corner of the globe, including North America, Europe, Asia, Australia, and many other regions. When you’re checking out, simply enter your address details, and our system will automatically confirm if we can deliver to your location.
If your address is in a more remote area or an uncommon destination, don’t worry! You can always send us the full address, and we’ll double - check for you. Also, do note that for some products, local regulations might affect shipping eligibility.
Should you need any more help or have additional questions, we’re here for you 24/7. Just reply to this email, and we’ll get back to you right away

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